Privacy Policy
Last updated: June 2025
Upscale Junk Removal ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using our website or services, you agree to the practices described in this policy.
1. Information We Collect
We collect information you provide directly to us, including:
- Name and contact details (phone number, email address)
- Service address and job details submitted via our contact form
- Payment information processed through our secure payment provider (we do not store card numbers)
- Communications you send to us by email, phone, or text
We may also automatically collect limited technical data such as your browser type, device type, and pages visited on our website for analytics purposes.
2. How We Use Your Information
We use the information we collect to:
- Schedule, confirm, and fulfill your junk removal service
- Send you quotes, invoices, and service-related communications
- Respond to your inquiries and provide customer support
- Improve our website and service quality
- Comply with applicable laws and regulations
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
3. How We Share Your Information
We may share your information only in the following limited circumstances:
- Service providers: We may share data with trusted vendors (e.g., scheduling software, payment processors) who assist us in operating our business. These providers are bound by confidentiality agreements and may only use your data to provide services on our behalf.
- Legal requirements: We may disclose information if required to do so by law, court order, or governmental authority.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. If you wish to have your information deleted, please contact us at the address below.
5. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your personal information
- Opt out of marketing communications at any time
To exercise any of these rights, contact us at contact@upscale-junk.com.
6. Cookies
Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser. Note that disabling cookies may affect certain features of the site.
7. Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated date. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Upscale Junk Removal
Email: contact@upscale-junk.com
Phone: (703) 949-8712